Any company that takes payments over the phone must comply with the requirements of the Payment Card Industry Data Security Standards (PCI DSS), and all the costs and headaches that come with it. Learn about how to achieve PCI DSS compliance for your entire contact centre, and how to reduce the amount of applicable PCI DSS controls in your business infrastructure.
Five of the largest payment card companies, including Visa, MasterCard, American Express, Discover, and JCB, joined forces to create an organisation called the Payment Card Industry Security Standards Council (PCI SSC) to address the growing problem of payment card fraud. In 2004, the PCI SSC released the first version of the Payment Card Industry Data Security Standard (PCI DSS), a sweeping framework that all merchants taking card payments must abide by.
Today, the PCI DSS plays an important role in helping to protect the payment information of customers, and includes a set of twelve requirements around the way payment data should be treated, with guidelines ranging from how data is stored, to the way a company builds, maintains, and secures their network.
Any company that does not comply with these standards and fails a security assessment is subject to fines by their acquirer, and in the worst cases, can have their privilege to take card payments revoked.
Fill out the form to the side to contact Semafone today and find out more about how we can help your contact center achieve PCI DSS compliance.